How do I create and send an email?

Create and send an email in SendFox: write your newsletter in the editor, pick the lists to send to, send yourself a test, then send now or schedule it.

Before you start

You'll need at least one contact list with subscribers on it (Audience → Lists)—SendFox sends every email to the lists you pick. Every plan can create and send emails; your plan sets how many emails you can send each month.

Verify your email first. Newer accounts must confirm their email address before they can send. Click the link in the verification email SendFox sent when you signed up, or click Resend verification email on the banner in your account. Long-standing accounts aren’t affected.

Step 1: Create your email

1. Go to Emails in the top navigation bar and click Create email.
2. Fill in the email details at the top of the editor:
   • From name and From email — pre-filled from your account; this is what recipients see.
   • Subject and Preview text — the subject line and the snippet shown next to it in inboxes. On the Pro plan, click Subject lines (the sparkle icon by the subject field) for AI-generated subject and preview-text suggestions — up to 100 a month.
   • To — click Add list and pick the list(s) that should receive this email. Tick Engaged only to limit sending to your engaged contacts (see what Optimized means).
3. Write your email in the editor. Your draft autosaves as you work—you'll see it under Emails with a Draft label.

Step 2: Design it

The editor is block-based:

• Type / on an empty line to open the block menu, or use the + control, to insert headings, lists, quotes, dividers, Image, Embed, 2–3 column layouts, Section, CTA button, Personalization, and TidyCal blocks.
• Type @ to insert personalization tags inline—First name, Last name, Email, and more. See personalization tags.
• Use the bottom toolbar for Library (start from a template), Personalize, Tags, and the AI generator.
• Editing in HTML: click Edit HTML at the top of the editor (next to the save status) to edit the current email’s HTML — available on every plan. The monthly Pro plan also adds Code your own on the bottom toolbar for full, document-level HTML; on Free and Lifetime that button links to an upgrade page.

Step 3: Preview and test

1. Click Preview in the bottom toolbar to see the email as recipients will.
2. Click Test to email a test copy to yourself. Test recipients are saved to a "My Test Contacts" list. You can send a test to up to 30 addresses at a time (1 on the Free plan).

Step 4: Send now or schedule

1. Click Schedule / send at the bottom right of the editor.
2. In the sending window, choose:
   • Send Now — the email starts sending immediately, or
   • Scheduled sending: — then Select the date and time:. Times use your account timezone.
3. Confirm with Send Now or Schedule. Scheduled emails show a Scheduled label on the Emails page, then Sending and Sent as they go out.

Need to change a scheduled email? Open it, edit, and click the schedule button again (it reads Rescheduled once a time is set).

Troubleshooting

Nothing happens when I click Send

• If your email address isn’t verified, SendFox won’t send — it quietly returns you to the Dashboard. Verify it via the link in your signup email or the Resend verification email banner, then try again. This applies to newer accounts.

"Please select a list."

• Every send needs a recipient list—click Add list next to To at the top of the editor and pick at least one.

"Please don't start subject lines with RE:" (or FWD:)

• Subjects that imitate replies or forwards hurt deliverability, so SendFox blocks the RE: and FWD: prefixes. Reword the subject.

"…your account is warming up."

• New accounts ramp up sending gradually to protect deliverability. Wait and try again—see why your account says warming up.

Other send errors

• "The email body is empty!" — add content before sending.
• "Max link limit of 120 exceeded." — emails are limited to 120 links; remove some.
• "Please include an unsubscribe link using {{unsubscribe_url}} as the URL." — only applies when you build the whole email in raw HTML; add the tag to your HTML. The standard editor adds unsubscribe handling for you.
• Still stuck? Visit the SendFox Help Center at help.sendfox.com.

Frequently Asked Questions

Can I send emails on the Free plan?

Yes—creating, testing, scheduling, and sending all work on the Free plan, within its monthly send allowance. Automated sends count toward the same allowance; see do automation emails count towards the sends-per-month limit?

Can I duplicate a previous email?

Yes—on the Emails page, open an email's menu and choose Clone to start a new draft with the same content and settings.

Can I unschedule an email?

Yes—open the scheduled email and use the schedule window's Reset to clear the time, or set a new one. Once an email shows Sending or Sent, it can't be recalled.

Why didn't my email reach everyone on the list?

SendFox only sends to subscribed contacts, and Engaged only narrows that further. See why emails aren't sent to everyone on a list.

Can SendFox suggest subject lines for me?

Yes — on the Pro plan, click Subject lines by the subject field in the editor for AI-generated subject line and preview-text ideas (up to 100 generations a month). Click one to apply it.