How to resend a SendFox email to non-opens
Resend an email to non-opens from Emails: open the ⋮ menu on a sent email, or its report, and click Resend to non-opens to send a copy to people who didn’t open it.
How does resending to non-opens work?
Resending to non-opens works on every plan, including Free. SendFox sends a new copy of the email — the same content and the same subject — to the contacts who were sent the original but haven’t opened it. Your original email and its stats stay exactly as they are.
One exception: an email built with Code your own can be resent only on Pro.
How do I resend an email to people who didn’t open it?
- Go to Emails.
- On a sent email, open the ⋮ menu and choose Resend to non-opens. Or open its report (click its stats, or the › arrow on the row) and click Resend to non-opens there.
- The Resend to non-opens window shows the subject and about how many contacts will get the email. Unsubscribed contacts, anyone who has since left the list the original went to, and your Skip lists and tags are left out of the final send.
- To send later, pick a Send time (in your account’s time zone). Leave it empty to send right away.
- Click Resend.
SendFox adds a new email named Resend: plus your original title to your Emails list and sends it now or at the time you chose. As the window says: “It uses the same content and subject, and counts toward your monthly send limit like any email.” To send different content instead, create and send a new email.
Who receives the resend?
Contacts who were sent the original email and haven’t opened it. Unsubscribed contacts, anyone who has since left the original email’s list (see how unsubscribing and resubscribing work), and anyone on a list or tag you skipped are excluded.
The resend also follows the same rules as any send:
- With Require double opt-in on, unconfirmed contacts are skipped.
- If the original had Engaged only checked, the resend keeps it.
- If your account is optimized, it goes only to people who opened one of your emails in the last 90 days.
Troubleshooting
I don’t see Resend to non-opens
- The option only appears on emails that have been sent — not on drafts or scheduled emails, and not on your list’s confirmation email.
- An email built with Code your own can be resent only on Pro.
- It’s hidden while your account can’t send: during a billing pause you booked (see How do I cancel SendFox, delete my account or get a refund?) or when SendFox has paused or restricted the account (see Why is my SendFox account paused or restricted?).
Fewer people got the resend than “about N”
- The number in the window is an estimate: the people the original was sent to, minus those who opened it.
- At send time SendFox also leaves out unsubscribed contacts, anyone who left the original list, your Skip lists and tags, unconfirmed contacts while Require double opt-in is on, and — if the original had Engaged only checked or your account is optimized — the contacts those rules exclude.
It says “Only a sent email can be resent to non-opens.”
- The original hasn’t been sent yet — it’s still a draft or scheduled. Once it has gone out, try again.
Still stuck? Search help.sendfox.com or email support@sendfox.com with the subject of the email you want to resend and any error message you see.
Frequently asked questions
Does resending change my original email’s stats?
No. The resend is a separate email, so your original email’s stats stay intact.
Does a resend count toward my monthly send limit?
Yes. A resend counts toward your monthly send limit like any other email — see Do automation emails count toward my SendFox send limit?
Can I schedule the resend for later?
Yes. Pick a Send time in the Resend to non-opens window, or leave it empty to send right away.
Can I change the subject line of a resend?
Not in the Resend to non-opens window: it uses the same content and subject. On Lifetime or Pro, an AI assistant connected through the SendFox MCP can resend an email with a new subject — see How do I connect an AI assistant to SendFox?