How can I refund or cancel my SendFox account?

How to cancel a SendFox Pro subscription, permanently delete your account, or request a refund — what each one does, and what happens to your contacts and data.

Cancel, delete, or refund?

These are three separate actions in SendFox:

• Cancel your Pro subscription — stop the monthly charge but keep your account and contacts (you return to the Free or Lifetime plan).
• Delete your account — permanently remove your account and all of its data.
• Request a refund — handled by wherever you purchased.

Cancel your Pro subscription

You can cancel a monthly Pro subscription yourself at any time:

1. Open Settings → Plan & billing.
2. Click Cancel.
3. Step 1 asks what's going on. Pick a reason, or click Skip this question.
4. Step 2 offers an alternative — either a smaller plan that fits how much you actually send, or a pause (see below). Choose No thanks, cancel my plan to carry on.
5. Step 3 confirms the cancellation.

Cancelling is always available — the offers are skippable and the cancel option is on every step.

Your cancellation takes effect at the end of your current billing cycle — nothing changes today, and you keep your Pro features until then. Changed your mind? Click Resume Subscription on the same page before the cycle ends. When the period ends, your account returns to the Free or Lifetime plan and the Pro-only features (whitelabel, VIP sending, and the full HTML editor) switch off.

A one-time Lifetime deal isn't a subscription, so there's nothing to cancel — it simply stays on your account.

Pause instead of cancelling

If you just need a break, you can pause a monthly plan for up to three months rather than cancel it. A pause is free, reversible, and doesn't cancel your subscription.

• It starts at your next renewal date, not today — you keep everything you've already paid for until then. You aren't charged on that date.
• Sending and scheduling switch off for the length of the pause. Your contacts, lists, automations, past emails, and stats all stay exactly as they are.
• Changed your mind before it starts? Cancel the pause from Plan & billing at no cost.
• Need longer, or want back early? You can extend the pause, or hit Resume now at any point — billing picks up from that day at the same price.
• A one-time Lifetime deal isn't affected: it carries on as normal alongside the pause.

When your plan resumes, your automations, scheduled emails, and RSS feeds stay switched off until you review and re-enable them — and if a campaign was interrupted, check its results before resending so nobody gets a duplicate.

While a plan is paused your account is inactive, so it's worth pointing new signups somewhere else, or resuming before you next need to collect them.

This is a billing pause you choose. It is not the same as an account we've paused — see why an account gets paused or restricted.

Delete your SendFox account

Deleting your account is permanent and is separate from cancelling a subscription. To delete your account:

1. Open Settings.
2. Click Request account deletion and confirm.
3. SendFox sends a confirmation email to your account's address. Click the link in that email while you're logged in to complete the deletion.

Once confirmed, your account, contacts, and data are removed and can't be recovered. If you only want to stop paying, cancel your Pro subscription instead (above) — that keeps your account and contacts intact.

Request a refund

Where to request a refund depends on where you bought:

• Lifetime deal bought on AppSumo — refunds are handled by AppSumo under their refund policy. Contact support@appsumo.com.
• A Pro subscription, or a plan purchased directly from SendFox — reach the SendFox team through the Help Center.

Troubleshooting

I cancelled but still have Pro features

• That's expected — cancellation takes effect at the end of the period you've already paid for, so you keep Pro until then.

I didn't get the account-deletion email

• Check the inbox (and spam) for your account's email address. The confirmation link must be opened while you're logged in to that account.
• Still stuck? Reach the SendFox team at help.sendfox.com.

Frequently asked questions

Does cancelling delete my account or contacts?

No. Cancelling only stops the monthly Pro charge — your account and contacts stay. To remove your account entirely, use Delete your SendFox account above.

Can I get Pro back after cancelling?

Yes. Before your billing period ends, click Resume Subscription on the Plan & billing page. After it ends, you can subscribe to Pro again.

Is a Lifetime plan refundable?

If you bought it on AppSumo, AppSumo's refund policy and its refund window apply — a licence bought long ago is outside that window and is no longer refundable. If you bought directly from SendFox, contact the team through the Help Center.

Is there a loyalty or reduced rate for long-time Lifetime customers?

No. Pro is priced as low as SendFox can offer against the cost of sending email and maintaining the app, so there is no separate discounted rate for existing Lifetime customers, and no separate non-profit, charity, or educational rate either. If your account has been asked to move to Pro and the recommended plan looks wrong for how much you actually send, message the team from your Account status page — the recommendation follows your contacts and recent sending, and it can move down as well as up (more on that here).