How do I organize and analyze my contacts?
Organize contacts under Audience with lists, tags and filters, see each person’s history on their profile, and follow activity in Audience → Activity. Every plan.
How do I organize contacts into lists?
Group contacts into Lists (Audience → Lists) so you can send to the right audience. A contact can belong to more than one list. See how to create a list.
With Enable per-list unsubscribe on (Settings → List defaults; new accounts have it on), subscribers can leave one list and stay on the others. A list’s Subscribers count leaves out people who left it, and their profile marks the list they left. See how unsubscribing and resubscribing work.
Lists, tags, filters, bulk actions and contact history work on every plan — Free, Lifetime and Pro. The Free plan can have up to 3 lists.
How do tags help me label contacts?
A tag is something you know about a contact — bought a course, joined a webinar — as opposed to a list, which is where they signed up. Tags live under Audience → Tags, a contact can carry as many as you like, and tagging never moves anyone into a separate list.
You can tag one contact from their profile, tag a whole selection at once from the contacts table, or tag people automatically when they sign up through a form or arrive in an import. On the Contacts page you can then filter by a tag — or by Untagged, to find the people you still need to sort. When you build an email you can send to a tag, or skip one.
Tags are available on every plan. See How do contact tags work? for the full walkthrough.
How do I filter and search my contacts?
On Audience → Contacts, narrow the table with the filters above it:
- By status: Engaged, New, Inactive, Unconfirmed, Unsubscribed, Bounced, Invalid, With referrals or Not in a list (All contacts shows everyone). See what SendFox contact types and statuses mean.
- By list: one of your lists, or All lists.
- By tag: one tag, Untagged, or All tags.
- By name or email: type in the Search name or email box.
Filters combine, and the active ones appear next to Filtered by; click the × on one to remove it. To reach the people who didn’t open one particular email, resend it from that email’s report — see how to resend a SendFox email to non-opens.
Which columns can I show for a list?
Open Audience → Lists and click a list’s name. On the list’s contacts view, use the Columns control to choose what to display — Engagement, First Name, Last Name, Date Added, Source, IP Address, Opens, Clicks and Referrals — so you can scan your contacts the way you want.
How do I see one contact’s activity?
On Audience → Contacts, open a contact’s row menu and choose View profile. Its History shows the emails they were sent, what they opened, and what they clicked, and Export CSV downloads it. The profile also shows a status badge: New, Active (the Contacts page calls it Engaged), Inactive or Invalid.
What does Audience › Activity show?
Audience → Activity is a feed of recent events across your whole account: people subscribing, emails you send, clicks, unsubscribes and form signups. Narrow it with All, Subscribers, Sends, Clicks, Unsubscribes or Forms, and choose Last 7 days, Last 14 days or Last 30 days.
Troubleshooting
A filter shows fewer contacts than I expect
- Filters combine: a status plus a list shows only the contacts that match both. Remove a filter with the × next to Filtered by, or click Reset filters when no contact matches.
A column I want isn’t showing
- Open the Columns control and enable it; email is always shown and can’t be removed.
Still stuck? Browse the SendFox Help Center or email support@sendfox.com.
Frequently asked questions
Can a contact be in more than one list?
Yes — a contact can belong to several lists, and SendFox still stores them once per email.
How do I find inactive contacts?
On Audience → Contacts, choose Inactive in the status filter.
Can I act on many contacts at once?
Yes — on the Contacts page (Audience → Contacts), select contacts with the checkboxes to run bulk actions: add them to a list, remove them from all lists, add or remove a tag, or choose More actions → Unsubscribe contacts.