What is SendFox's Email Optimization Feature?

Understanding Optimization Mode

SendFox automatically implements an Optimization mode when your account triggers certain email performance issues:

• High bounce rates (typically over 1-2%)
• High unsubscribe rates
• Poor email engagement metrics

Optimization Restrictions

When optimized, your account will:

1. Limit email sends to only contacts who have engaged in the past 90 days
2. Prevent sending to potentially problematic email addresses
3. Protect your sender reputation

How to Remove Optimization

To lift optimization restrictions:

1. Clean your email list using services like NeverBounce
2. Remove invalid, inactive, or unengaged contacts
3. Submit a cleaned CSV file to support@sendfox.com

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How can I change my SendFox account email address?

To change your SendFox account email address:

1. Log in to your current account
2. Navigate to https://sendfox.com/profile
3. Enter the new email address in the "Email" field
4. Scroll down and click "Save changes"
5. Check your new email inbox for a verification email
6. Important: Do NOT log out during this process

Pro Tip: Always keep your verification email open in the same browser to confirm changes.

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How do I access my SendFox account?

To access your SendFox account:

• Go to https://sendfox.com/login
• Enter your email address
• If you forgot your password, click "Forgot Password" and follow the reset instructions

Pro Tip: If you initially signed up with Google, you can request a password reset to switch to email/password login.

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What Should I Do If My Emails Aren't Sending?

Troubleshooting Steps

1. Check account optimization settings
2. Verify contact list health
3. Ensure no technical restrictions are in place
4. Contact SendFox support if issues persist

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How Do I Validate My Domain in SendFox?

Domain validation is crucial for improving email deliverability and customizing your sending email address:

Domain Validation Steps

1. Go to your SendFox account settings
2. Navigate to domain validation section
3. Add DNS records provided by SendFox to your hosting/domain DNS settings
4. Configure CNAME records (set to "DNS Only" if using Cloudflare)

Benefits of Domain Validation

• Send emails from your custom domain
• Improve email inbox placement
• Comply with Gmail and Yahoo bulk sending policies
• Customize "From" email address

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How Do I Embed a SendFox Form on My Website?

Embedding Guidelines

• Ensure no caching plugins are active
• Avoid single-page websites
• Disable reCAPTCHA if present

Recommended Resources

Check out these helpful resources:

• SendFox Help Center
• SendFox Setup Tutorial for Beginners

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Can I Upgrade My SendFox Account?

You can upgrade your account:

• Directly from SendFox
• Through AppSumo

Note: There's no need to cancel a free account, as you'll need it to activate your license.

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What is SendFox and How Does It Work?

SendFox is an affordable and user-friendly email marketing platform designed to help businesses and creators manage their email lists, create campaigns, and automate communications. Key features include:

• Simple contact list management
• Email campaign creation
• Automation capabilities
• Lifetime plan options

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How do I import contacts?

When importing contacts:

• Use a clean, verified CSV file
• Ensure contacts have willingly subscribed
• Remove invalid or inactive email addresses
• Use an email verification service before importing

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What Support Options Are Available?

Support channels:

• Email: support@sendfox.com
• Help Documentation
• YouTube Tutorials

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What are the restrictions on SendFox email sending?

According to our Terms of Service, SendFox prohibits:

• Affiliate emails • Spam messages • Cold outreach emails • Messages with consistently low engagement metrics • Emails sent to individual contacts instead of newsletter lists

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What Should I Do If My Automation is Not Working?

Common automation issues and troubleshooting:

Potential Automation Problems

• Modifying automation mid-sequence can disrupt email delivery
• Contacts may not receive emails if they were on the list before automation creation
• Bounce rates can restrict account sending capabilities

Recommended Solutions

1. Finalize automation before activating
2. Use a fresh email address to test automation
3. Clone and restart automation if modifications cause issues
4. Clean your contact list to reduce bounce rates

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What should I do if my account is locked?

Account lockouts typically occur due to:

• Violating Terms of Service • High spam complaint rates • Suspicious account activity

Recommended steps:

• Contact SendFox support • Provide account details • Review and correct any email sending practices • Ensure compliance with SendFox's Terms of Service

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How Can I Improve My Email List Quality?

Best Practices

1. Use email verification services before importing
2. Only upload contacts who have explicitly subscribed
3. Regularly clean your list of inactive subscribers
4. Monitor bounce and unsubscribe rates

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What integrations does SendFox support?

SendFox offers integrations with various platforms:

• Zapier for third-party connections
• API access for custom integrations
• See this article for all integrations

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What Are SendFox's Email Sending Limitations?

SendFox has specific guidelines for email sending:

• Avoid sending affiliate emails
• No spam allowed
• No cold outreach messages
• Maintain high-quality, engaged subscriber lists

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How do automations work in SendFox?

SendFox automations allow you to:

• Create email sequences
• Set time delays between emails
• Trigger emails based on specific actions

Best Practice: Finalize all automation emails before starting the sequence to ensure smooth delivery.

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What should I do if I can't access my account?

If you're experiencing account access issues:

• Clear your browser cache
• Try logging in using a different browser
• Use private/incognito browsing mode
• Reset your password using the login page

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Why are my emails being restricted by the "Optimization" feature?

SendFox implements Optimization to protect email deliverability when:

• Bounce rates are high
• Unsubscription rates are elevated
• Spam complaints are received

How to Resolve Optimization Restrictions:

1. Export your contact list
2. Use email verification services like:
   • NeverBounce
   • ZeroBounce
3. Clean your email list by removing invalid addresses
4. Submit the cleaned list to support@sendfox.com

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What are best practices for maintaining a healthy email list?

• Only upload contacts who have explicitly subscribed
• Regularly clean your email list
• Use email verification tools
• Avoid re-adding previously unsubscribed contacts
• Monitor engagement metrics

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How can I cancel my Empire subscription?

To cancel:

1. Go to https://sendfox.com/account/billing
2. Click "Cancel" next to your current plan
3. Confirm cancellation

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How Do I Resolve Login Issues?

If you're experiencing login problems, try these steps:

1. Log out of your SendFox account
2. Clear your browser's cache and cookies
3. Restart your browser
4. Log back into your account

If issues persist, contact support@sendfox.com

What is Account Optimization?

SendFox may "optimize" your account due to:

• High bounce rates
• Low email engagement
• High unsubscribe rates
• Spam complaints

How to Avoid Optimization

1. Only import contacts who explicitly subscribed
2. Clean your email list regularly
3. Remove inactive contacts monthly
4. Use email verification services before importing

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What Types of Emails Are Not Allowed?

SendFox prohibits:

• Affiliate emails
• Spam messages
• Cold outreach emails
• Emails with low engagement metrics

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How Do I Handle Scheduled Emails?

If scheduled emails are not sending:

1. Check your account's optimization status
2. Verify contact list engagement
3. Ensure no restrictions are in place
4. Contact support if problems persist

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How do I merge lists in SendFox?

SendFox does not have a direct list merging feature. Instead, you should:

• Export all relevant lists
• Consolidate the exported contacts into a single CSV file
• Upload the consolidated list to a new list in your SendFox account

Pro Tip: When consolidating lists, ensure you: • Clean the list using an email verification service • Only include contacts who have explicitly opted in

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How can I create a subscription link for a new list?

While SendFox doesn't provide a direct subscription link, we recommend you use the Smart Page or add a form to your page, here's how:

1. Create a form in SendFox
2. Get the HTML embed code for the form
3. Place the form on your website using a custom HTML block

Here are some helpful resources: SendFox Form Formatting Guide Form Creation Tutorial Video

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What Payment Methods Does SendFox Accept?

SendFox accepts:

• Credit Card
• PayPal

When purchasing through AppSumo, you have a 60-day refund period if you change your mind about using the service.

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How Do I Handle Bounced or Invalid Contacts?

To maintain a healthy email list:

1. Use an email verification service like NeverBounce before uploading
2. Remove bounced, invalid, and unsubscribed contacts regularly
3. Clean your list monthly to improve deliverability

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What are the Restrictions on Sending Emails with SendFox?

SendFox has specific guidelines for email sending to maintain high-quality communication:

• Prohibited Content:
  1. Affiliate emails
  2. Spam messages
  3. Cold outreach emails
  4. Messages with low engagement metrics
• Best Practices:
  1. Only send to subscribers who have opted in
  2. Maintain a clean contact list
  3. Focus on engaging, valuable content

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How Can I Increase My Contact Limits?

SendFox offers multiple ways to expand your contact capacity:

• Upgrade to higher tier plans
• Add a credit card to billing section to increase limits
• Highest current limit is 25,000 contacts (Tier 5) but if needed you can upload more contacts and you will be charged $10 per every 1000 additional contacts you add to your account

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Can I Customize Email Sending Details?

Yes, you can customize several email sending aspects:

• Validate your domain to change "From" email
• Customize confirmation emails
• Edit email templates in automation sequences

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What Paid Newsletter Options Does SendFox Offer?

• You can choose your own pricing amount
• Currently limited to one paid newsletter per account

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Are There Discounts for Nonprofits?

SendFox offers limited discounting. For the Empire Add-On, AppSumo lifetime deal holders can upgrade for $10/month, which is currently the lowest available price.

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What should I do if I'm experiencing issues with custom HTML in the email editor?

If you're encountering problems with custom HTML in the SendFox email editor:

• The basic HTML tool (</>) is limited and supports only small changes like:
  • Changing text colors
  • Adding horizontal lines
  • Inserting images via HTML

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Can I translate automation emails to another language?

Currently, SendFox does not support automatic translation of automation emails. Recommendations:

• Manually translate emails
• Consider using external translation tools

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How can I remove the footer widget in SendFox?

To disable the footer widget:

1. Go to Account Subscriber Referrals
2. Disable the widget
3. Your next newsletter will not display the widget

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What email practices help prevent optimization?

• Only email subscribers who have explicitly opted in
• Maintain a clean, verified email list
• Regularly remove inactive subscribers
• Create engaging, relevant content
• Monitor and improve email metrics

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What API Integrations Are Available?

SendFox supports API integrations with various platforms. Key considerations:

• Generate a Personal Access Token
• Check API rate limits (60 requests per minute)
• Ensure compatible integration methods

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How Do I Set Up an Account?

Setting up a SendFox account involves several key steps:

1. Visit SendFox Login Page
2. Create an account using your email address
3. Complete your account details
4. Verify your email address

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How Can I Create an Email Campaign?

Campaign Creation Process

• Navigate to the Emails dashboard
• Click "Create New Email"
• Choose a template or create custom design
• Write your content
• Select your contact list
• Schedule or send immediately

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What Are SendFox's API Rate Limits?

SendFox enforces strict API rate limits to maintain system performance. Specifically:

• Limited number of API calls per time period
• Exceeding limits can result in temporary blocks
• Rate limits reset after a specific duration

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How do I personalize email greetings?

Use merge tags like {{contact.first_name}} in your emails. If no first name is available, you can set a fallback:

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Can I resend emails to non-openers?

Yes! In SendFox, you can:

1. Click the open percentage for a previous email
2. Select "Resend to Non-Opens"
3. Edit the cloned email if needed

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Are there user/admin access options?

Currently, SendFox does not support multiple user access or admin roles. This feature is on their development roadmap, but no specific timeline has been announced.

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Can I send attachments with SendFox?

No, SendFox does not support direct email attachments. Instead, we recommend:

• Host your document on Google Drive • Create a "Download" button in your email • Link the button directly to your hosted document

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Can I customize the post-signup redirect page?

The default post-signup page includes promotional content and cannot be fully customized in the free plan. Options:

• Upgrade to the Empire Add-On plan for custom redirects • The current design helps keep SendFox affordable • Promotional content supports our zero-marketing-budget model

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How can I improve email deliverability to Gmail's Primary tab?

Recommendations for better email placement:

• Ask subscribers to add your email address to their contacts • Instruct subscribers to manually move emails from Promotions to Primary tab • Create highly engaging, personalized content • Maintain a clean, active subscriber list

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How do I edit a contact in SendFox?

To edit a contact in SendFox, follow these steps:

1. Navigate to Audience
2. Click on Contacts
3. Search for the specific contact you want to modify
4. Click the Edit button next to the contact's information

You can update various details like name, email address, and other custom fields directly in this interface.

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How do I handle duplicate contacts in SendFox?

To manage duplicate contacts:

Identifying Duplicates

• Export your contacts to CSV
• Use spreadsheet software like Excel to identify duplicates

Removing Duplicates

• Clean your email list using third-party verification services like:
  • NeverBounce
  • ZeroBounce

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How Can I Use Personalization Tags in SendFox?

SendFox offers powerful personalization options:

Personalization Tag Locations

• Email body
• Subject line

Common Personalization Tags

• {{contact.email}} {{contact.first_name}} {{contact.last_name}} {{contact.referrer_url}} {{contact.confirmation_url}}

Important: Personalization tags only work if the corresponding information is stored in the contact's profile.

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How Do I Add a Custom Domain to SendFox?

You can add a custom domain for email validation:

• Custom domains can be used for email sending
• Custom domains cannot be used for Smart Pages

Follow this guide to validate your domain.

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What Happens to Bounced Emails?

Bounced emails occur when:

• Email address is invalid
• Recipient's mailbox is full
• Temporary server issues

SendFox's Approach

• Tracks bounce rates
• May trigger account optimization
• Recommends regular list cleaning

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How to Make Images Clickable in Emails?

To create a clickable image:

1. Select the image completely
2. Ensure it's highlighted in blue
3. Click the link button
4. Insert desired URL in the hyperlink field

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What Should I Do If My SendFox API Keeps Breaking?

For persistent API issues:

• Check API documentation
• Verify API key is correct
• Enable Zapier debug mode
• Contact SendFox support with specific error codes

Recommended resources:

• API Endpoints Guide
• API Request Creation Guide

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What Are the Limitations of the Free/Lifetime SendFox Account?

Account limitations include:

• Restricted contact uploads
• SendFox branding on emails
• Limited automation features
• Basic email tracking

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Can I Change My "From" and "Reply-To" Email Addresses?

Email address configuration:

• "From" email can be changed on each eamil you create
• Reply-to email defaults to "From" email
• Requires domain validation for full customization

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What is SendFox and how does it differ from other email marketing platforms?

SendFox is an email marketing platform designed to help businesses and individuals create, manage, and send email campaigns with ease. Key differentiators include:

• Simple, user-friendly interface
• Affordable pricing model
• No complex features that create overwhelm
• Quick setup and intuitive campaign creation

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How do I create an email list in SendFox?

Creating an email list in SendFox is straightforward:

1. Log into your SendFox account
2. Navigate to the "Lists" section
3. Click "Create New List"
4. Name your list and add any additional details
5. Choose your list settings (opt-in preferences, etc.)

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Can I create custom signup forms with SendFox?

Yes! SendFox offers robust form creation capabilities:

• Custom field options
• Embeddable HTML code for websites
• Integration with most website platforms

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How does SendFox handle email list management?

SendFox provides comprehensive list management features:

• Automatic duplicate removal
• Segmentation capabilities
• Easy unsubscribe management
• Compliance with email marketing regulations

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Can I import existing email lists?

Yes, SendFox supports CSV imports with the following guidelines:

• Requires email and optional first/last name
• Must have explicit subscriber consent
• Maximum file size limitations apply
• Recommended to clean list before importing

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What are the common email delivery and automation issues?

Automation Email Limitations

Key things to understand about SendFox automation emails:

• If a new email is added to an automation after it's been triggered, existing contacts will NOT receive the new email
• Only contacts who trigger the automation AFTER all emails are set up will receive the full sequence

Delivery Optimization

SendFox may optimize your account if:

• Bounce rates are higher than market average
• Spam complaint rates exceed 0.1%
• Email engagement is consistently low

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How do I handle unsubscribed contacts?

A critical limitation of SendFox is that unsubscribed contacts cannot resubscribe automatically. This means:

• Once a contact unsubscribes, they cannot rejoin your list
• This can potentially impact your email marketing strategy
• Manual intervention may be required to re-add contacts

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Are there limitations on sending personalized certificates?

SendFox is not designed for mass personalized certificate generation. It is primarily an email marketing platform for:

• Content creators
• Bloggers
• YouTubers
• Podcasters
• Influencers

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What WordPress and Third-Party Integrations are Available?

SendFox offers limited third-party integrations:

• WordPress plugin available (supported by third-party developer BogdanFix)
• Some integrations may require manual token generation
• Direct support for third-party plugins is limited

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