Why are my emails sent from mail@sendfoxmail.com?

SendFox sends from mail@sendfoxmail.com until you validate your domain. Validate it under Settings → Email domains, on any plan, and emails come from your address.

Why does SendFox use mail@sendfoxmail.com?

Until you validate a sending domain, SendFox can't prove to inbox providers that you own the address in your "from" field. So that nobody can send as an address they haven't proven they own, your emails go out from SendFox's own sending address, mail@sendfoxmail.com.

Your own address isn't lost: it's used as the reply-to, so when subscribers hit reply, the response goes straight to you.

Plans: domain validation is available on every plan, including Free.

How do I send from my own address?

1. Validate your domain by adding three CNAME records to your DNS settings — follow how do I validate my sending domain in SendFox? The records also cover authentication, so you don't need separate SPF or DKIM records (see Do I need SPF or DKIM records for SendFox?).
2. If your DNS is hosted with GoDaddy, Google, NameCheap, or DreamHost, note the Host-column quirk in validating with DreamHost, NameCheap, Google, or GoDaddy.
3. Once validated, set the email's From email to an address at that domain — see how to create and send an email. Your emails now send from it.

Troubleshooting

I validated my domain but emails still send from mail@sendfoxmail.com

• The from address on the email must use the validated domain. If you validated yourdomain.com but send from a Gmail address, the fallback still applies.
• Check that the domain still shows as Verified under Settings → Sending → Email domains, and click Re-check if needed. If validation fails, see Why is my SendFox domain validation not working?

A subdomain address still sends from mail@sendfoxmail.com

• The domain of your From email must match a validated domain exactly. Validating example.com doesn't cover news.example.com — add and validate news.example.com as its own domain on the Email domains page.

Still stuck? Email support@sendfox.com with your validated domain and the From email of the affected email, or browse more answers at help.sendfox.com.

Frequently Asked Questions

Will replies go to mail@sendfoxmail.com?

No. Your own from address is set as the reply-to, so replies always reach your inbox.

Does sending from mail@sendfoxmail.com hurt my deliverability?

No. SendFox uses its own address to keep your emails deliverable and so nobody can send as an address they haven't proven they own. Validating your own domain is still the best long-term setup.

Which from address does a new email start with?

The from address of the last email you sent, or your login email if you haven't sent one yet. Change it in the editor's From email field.

What happens if I remove my domain?

Your emails go back to sending from mail@sendfoxmail.com, with your own address still used as the reply-to. Add and validate the domain again to send from it.