How to Format your CSV files from other Platforms

Importing contacts from another platform? Formatting your CSV correctly first makes the upload smooth. Here’s the layout SendFox expects.

The CSV format SendFox expects

Your file should be a .csv with a column for each piece of contact data:

Email — required.
First name — optional.
Last name — optional.

Here’s an example of the columns and headers a list should have:

Example CSV with email, first name, and last name columns

This short video shows the correct format and how to import it:

Exporting from another platform

Most email tools let you export contacts to CSV. After exporting, open the file and make sure the column headers are clear (email, first name, last name) and remove any columns SendFox doesn’t need. SendFox stores one contact per email, so duplicates are merged on import.

Troubleshooting

My columns didn’t map correctly

Give each column a clear header and re-check the mapping step during import. The email column is required.

Special characters look wrong

Save the CSV as UTF-8 so names with accents or non-Latin characters import cleanly.

Need help? Reach us through the Help Center.

Frequently asked questions

Where do I upload the file?

See creating a list and uploading contacts or adding a CSV to an existing list.

Is there a limit on how many I can import?

Imports respect your plan’s contact limit.