How do I change the delay between emails in a SendFox automation?
Change a delay in Automations: open the automation, click the chip above the email (like Wait 1 day), set a new wait, then click Save changes. Works on every plan.
How do automation delays work?
Every email in an automation has its own delay—the wait time before that email goes out, counted from the previous step (or from the trigger for the first email). The first email starts at Immediately, and each email you add after it starts with a 1-day wait. You can set anything from 0 (send immediately) up to the equivalent of 5,000 hours.
Delays work the same on every plan. Free includes one automation; Lifetime and Pro have no automation limit.
How do I change the delay time?
- Go to Automations in the top navigation bar and open your automation.
- Click the chip above the email you want to change. It shows the current delay, for example Wait 1 day, or Immediately when there is none.
- In the Delivery Time window, set Wait for: a number and pick a unit—hours, days, weeks, or months.
- Click Save in the window. (Click Remove instead to clear the delay entirely, so the email sends immediately after the previous step.)
- Click Save changes at the top of the automation to keep your edits.
Troubleshooting
The new delay doesn't seem to apply
- Make sure you clicked Save changes on the automation after closing the Delivery Time window—the delay isn't stored until the automation is saved.
- Emails that were already scheduled for a contact keep their original send time; the new delay applies to contacts who reach that step from now on.
I can't set a very long delay
- Delays are capped at 5,000 hours (about 7 months). For longer gaps, split your sequence into two automations and use a list action to move contacts from one to the other—see creating an automation.
- Need a hand? Browse the SendFox Help Center or email support@sendfox.com with the automation's name and the delay you tried to set.
Frequently Asked Questions
How do I make an email send instantly?
Set Wait for: to 0, or click Remove in the Delivery Time window. The email then goes out as soon as the contact reaches that step.
Can I change delays while the automation is running?
Yes. The change affects contacts who haven't reached that step yet; already-scheduled emails aren't rescheduled. See what happens when you make changes in an automation.
Does the first email have a delay too?
Not by default. The first email shows Immediately and goes out as soon as a contact joins. Click the chip to add a wait; it counts from the moment the contact enters the automation.
What's the longest delay I can set?
5,000 hours, about 7 months. For a longer gap, move contacts into a second automation with a list action.