Is SendFox GDPR compliant? Consent, opt-in and erasure

Q: Can I customize the consent text?

Yes. Once GDPR consent checkbox is on, edit the text in the box below it on the builder’s Form tab (click Customize everything → to see the tabs).

Q: Is double opt-in required?

It’s on by default for new accounts, and the Free plan always requires it. Pro accounts can switch to single opt-in anytime, and Lifetime accounts can once they’ve validated a sending domain.

Q: How do I delete my SendFox account?

Go to Settings → Profile and click Request account deletion. SendFox emails you a confirmation link; click it while you’re logged in to delete the account. Only the account owner sees this button.

SendFox has GDPR tools on every plan: a consent checkbox for forms and Smart Pages under Grow, double opt-in in Settings → List defaults, and erasure requests.

What GDPR tools does SendFox have?

The consent checkbox and double opt-in work on every plan, including Free. Free accounts always use double opt-in; Lifetime accounts can switch to single opt-in after validating a sending domain, and Pro accounts can switch any time.

Consent checkboxes — your Forms and Smart Pages can include a GDPR consent checkbox, with text you control, so subscribers explicitly agree before joining.
Double opt-in — you can require new contacts (from forms or the API) to confirm their subscription by clicking a link in a confirmation email before they receive campaigns.
One-click unsubscribe — every email you send carries a one-click unsubscribe option, so contacts can leave your list straight from their inbox. With Enable per-list unsubscribe in Settings → List defaults (on for new accounts), they can choose which of your lists to leave instead of unsubscribing from everything.
Deletion and erasure requests — you can delete a contact from your account at any time, and anyone can ask SendFox to remove their email address (see below).

Open your form in Grow → All forms, or your Smart Page in Grow → All Smart Pages.
Click Customize everything →, open the Form tab, and switch on GDPR consent checkbox.
Edit the consent text in the box that appears (it starts as “I agree to receive email updates and promotions.”).
Click Update form (Publish form on a new form), or Publish changes on a Smart Page.

Signups then have to tick the box before they can subscribe. For the rest of the form setup, see how to create and embed a signup form.

How do I require double opt-in?

Open Settings → List defaults and turn on Require double opt-in. It applies to new contacts added through forms or the API. (Double opt-in is the default on every plan. Pro accounts can switch to single opt-in anytime, and Lifetime accounts can once they’ve validated a sending domain; the Free plan always requires it.) See contact types and statuses for how confirmed and unconfirmed contacts work.

How can someone have their data deleted?

You delete a contact: on the Contacts page, open the contact’s row menu and choose Delete. It’s removed from your account, and any emails still scheduled to it are cancelled.
The person asks SendFox directly: anyone can go to sendfox.com/gdpr (Data Erasure Request), enter their email address and click Submit. If SendFox finds the address, it emails it a Remove my email link. Clicking it removes that address as a contact from every SendFox account.
You close your own account: see how to cancel or delete your SendFox account.

Troubleshooting

The consent checkbox isn’t showing on my form

Open the form (or Smart Page) builder, click Customize everything →, check that GDPR consent checkbox is on in the Form tab, and click Update form (or Publish changes).
The standard embed code loads your form live, so the checkbox appears without re-pasting. If you pasted the old HTML embed, replace it on your site with the snippet from Embed code.

Someone asked to be removed from my list

Delete them from Contacts, or point them to sendfox.com/gdpr to request removal themselves.

Have a specific compliance question? Browse the SendFox Help Center or email support@sendfox.com.

Frequently asked questions

Can I customize the consent text?

Yes. Once GDPR consent checkbox is on, edit the text in the box below it on the builder’s Form tab (click Customize everything → to see the tabs).

Is double opt-in required?

It’s on by default for new accounts, and the Free plan always requires it. Pro accounts can switch to single opt-in anytime, and Lifetime accounts can once they’ve validated a sending domain.

Can a contact ask SendFox to delete their data?

Yes. At sendfox.com/gdpr they enter their email address and confirm with the emailed Remove my email link. That removes the address as a contact from every SendFox account.

How do I delete my SendFox account?

Go to Settings → Profile and click Request account deletion. SendFox emails you a confirmation link; click it while you’re logged in to delete the account. Only the account owner sees this button.