What happens when I reach my SendFox contact limit?

At your contact limit, SendFox stops adding new contacts, and sending stops when your allowance runs out; your account stays. Upgrade from Free or Lifetime to Pro.

What happens when I reach my contact limit?

Every SendFox plan has a contact limit and a sending allowance. The Free plan includes 1,000 contacts and 3,000 sends a month, the $29 Lifetime deal includes 5,000 contacts and a one-time pool of 300,000 sends, and Pro 1 to Pro 5 raise both (Enterprise is set per account).

When you reach your contact limit, SendFox doesn't add new contacts until you upgrade — whether they come from an import, a form signup, the API or someone you add by hand. Your existing contacts stay, and people already in your account don't count again when you re-import them. When your sending allowance runs out, sending stops; your account and contacts stay intact.

Already a SendFox customer? The limits described here apply to new accounts. If you already have a plan (a lifetime deal or a monthly subscription), you keep it, along with your contacts and your contact limit. Older lifetime accounts that send heavily may be asked to move to Pro — see Why is my SendFox account paused or restricted?

How do I add more contacts?

The $29 Lifetime plan includes 5,000 contacts. If you need more, move to a monthly Pro tier (Pro 1 through Pro 5). On Pro, your contact limit is a floor, not a ceiling — if you already hold lifetime deals worth more contacts than your Pro tier, you keep your higher count.

On the Free plan (1,000 contacts and 3,000 emails a month), you can go straight to Pro — no lifetime deal is needed.

How do I add more sending?

The $29 Lifetime plan includes a one-time pool of 300,000 emails that never refreshes (see How does the SendFox $29 Lifetime send pool work?). When that pool runs low or is used up, upgrade to a monthly Pro tier for a fresh monthly sending allowance. Your contacts and account stay intact — only sending pauses until you add capacity.

Your monthly send limit on Pro works like the contact limit: if your lifetime deal already gives you a higher monthly send limit than your Pro tier, you keep the higher one. The exception is an account SendFox has asked to move to Pro (see Why is my SendFox account paused or restricted?) — it gets its Pro tier's limit. If you add Pro while you still have sends left in your $29 Lifetime pool, SendFox uses those first, then your Pro monthly allowance.

Where can I see how much I've sent?

You don't have to guess how close you are to your sending limit. SendFox surfaces it in two places:

• Emails page — from the top nav, open Emails. A usage meter appears once you reach about 80% of your sending limit. It shows the percentage used (either % of lifetime sends used for a capped Lifetime pool or % of sends used this month for a monthly plan), the used-vs-limit count, and — for monthly plans — the date your allowance resets.
• Plan & billing page (Lifetime and Pro accounts) — open Settings → Plan & billing to see your monthly send allowance and, for monthly plans, the reset date.

Some older lifetime accounts show no send meter at all, because their one-time deal was not sold with a monthly ceiling. That does not mean sending is unlimited — see Why is my SendFox account paused or restricted?.

Existing AppSumo & lifetime customers

If you already hold a SendFox or AppSumo lifetime deal, you keep that deal, your contacts, and your contact limit. The contact limits on the new plans apply to new accounts only.

Sending is no longer unlimited on older lifetime deals. Once an older lifetime account has sent more than its one-time purchase covers, SendFox asks it to move to a monthly Pro tier to keep sending. You get an email and a 30-day notice period first, and accounts that send lightly are not affected at all. See Why is my SendFox account paused or restricted? for how this works and what the notices look like.

Troubleshooting

Will I be charged automatically if I go over my limit?

• No. SendFox no longer adds automatic per-contact overage charges. To add capacity, you choose and subscribe to a Pro tier yourself.

I've hit my limit — what do I do?

• From a Lifetime plan, open Settings → Plan & billing and choose a Pro tier that fits your audience.
• On the Free plan, click Upgrade in the top nav, pick a Pro tier on the pricing page and click Start Pro — no lifetime deal is needed. For switching tiers later, see How do I upgrade or downgrade my SendFox plan?

I can't add new contacts

• If you add someone by hand, SendFox says “You have reached the 1,000-contact limit on your plan. Upgrade to add more contacts.” (with your plan's number). Imports and API requests are refused the same way.
• Upgrade to a Pro tier, then add the contacts again.

Still stuck? Visit help.sendfox.com or email support@sendfox.com with the email address you log in with, your plan and the message you see.

Frequently asked questions

Am I auto-charged $10 for every 1,000 contacts I add?

No. That older overage pricing is no longer used. To add contacts, upgrade to a monthly Pro tier.

How do I add more contacts or sending?

You can upgrade to a monthly Pro tier (Pro 1 through Pro 5) from any plan, including Free; it raises both your contact limit and your monthly sending allowance. Enterprise is available for larger needs.

What happens to form signups when I'm at my limit?

They aren't added. The visitor sees a general error message and the signup isn't saved, so upgrade before you promote a form.

How do I see how close I am to my sending limit?

Check the usage meter on the Emails page (it appears once you pass about 80% of your limit) or open Settings → Plan & billing to see your allowance and reset date.