How do I switch from Mailchimp to SendFox?

Switch from Mailchimp to SendFox by importing contacts in Audience → Lists → Create list, then rebuild your emails, automations, forms and Smart Pages. Every plan.

1. How do I import my Mailchimp contacts?

Importing from Mailchimp works on every plan. The Free plan holds up to 1,000 contacts, 3 lists, 1 automation, 1 form and 1 Smart Page; Lifetime and Pro raise those limits.

SendFox can pull your contacts straight from Mailchimp.

1. From the top nav, open Audience → Lists and click Create list. (To add contacts to a list you already have, use Import contacts in that list’s menu.)
2. In the import options, choose Import contacts from MailChimp.
3. Authorize SendFox to connect to your Mailchimp account when prompted.
4. Select the Mailchimp list you want to bring over, optionally add a tag with Tag them on import, then click Confirm and Create.

Only subscribed Mailchimp contacts are imported, together with their first and last names.

Prefer not to connect Mailchimp directly? Choose Upload a file instead — export your Mailchimp audience to CSV and upload it. (SendFox also offers Import contacts from Kit and Import contacts from Google.) See how to create a list and upload contacts. Mailchimp’s export is a ZIP with a separate CSV for each contact status: upload only the subscribed file, because SendFox adds every row of a CSV as a subscribed contact.

Used tags in Mailchimp? SendFox has contact tags too. The simplest way to carry them over is to export one CSV per Mailchimp tag or segment, then apply the matching tag with Tag them on import as you upload each file. Tags do not come across automatically from the direct Mailchimp connection.

2. How do I move my emails?

SendFox’s editor is intentionally simpler than Mailchimp’s block builder, so emails are recreated rather than imported wholesale.

1. Open Emails in the top nav and click Create email.
2. Open the matching Mailchimp campaign in another tab and copy your content across, section by section.
3. Re-upload images directly to SendFox instead of pasting them — pasted images stay hosted by Mailchimp and can break later. Save them to your computer, then upload them in SendFox.
4. Update your personalization tags. SendFox uses {{contact.email}}, {{contact.first_name}}, and {{contact.last_name}} — type @ in the editor to insert them (see how to personalize SendFox emails).
5. Set the from name, from email, subject, and the lists you’re sending to. Your draft saves automatically.

If formatting comes across messy, paste into a plain document first to strip Mailchimp styling, then paste the clean text into SendFox.

3. How do I rebuild my automations?

1. Open Automations in the top nav and click Create automation.
2. Choose the list whose new contacts should trigger the automation (import that list first — see step 1).
3. Add an email step and draft each message, mirroring your Mailchimp sequence one email at a time.
4. Set the delay before each email and click Save changes as you go.
5. Click Start to switch the automation on — nothing sends until you do.

Need the full walkthrough? See how to create an automation in SendFox.

4. How do I replace my Mailchimp forms?

1. Open Growth → Forms and click Create form.
2. Rebuild the same fields you had in your Mailchimp embedded form, then click Publish form.
3. Copy the embeddable code SendFox gives you and paste it onto your website in place of the old Mailchimp form code.

For details, see how to create and embed a SendFox signup form.

5. How do I rebuild my Mailchimp pages as Smart Pages?

1. Open Growth → Smart Pages and click Create Smart Page.
2. Copy the content of your Mailchimp page into the Smart Page, adjusting formatting as needed.
3. Click Publish page, then share your new Smart Page link. See how to create a Smart Page.

Troubleshooting

Images look broken after pasting

• Pasted images are still hosted by Mailchimp. Download them, then re-upload them in SendFox so they live on your account.

Old links still point to Mailchimp

• Check every link and update any that point to Mailchimp-hosted pages, files, or forms. Host PDFs and documents elsewhere (for example, a cloud drive) and link to those.

Still stuck? Browse the SendFox Help Center or email support@sendfox.com.

Frequently asked questions

Will SendFox import my contacts automatically?

Contacts can be imported directly from Mailchimp (or by CSV). Emails, automations, forms, and Smart Pages are recreated in SendFox rather than imported.

Are unsubscribed Mailchimp contacts imported?

No. The direct Mailchimp import brings over only subscribed contacts, with their first and last names.

Do my Mailchimp tags come across?

Not with the direct import. Export one CSV per Mailchimp tag or segment and use Tag them on import as you upload each file.

What happens to duplicate contacts on import?

SendFox stores one contact per email address, so duplicates are merged automatically. See duplicate contacts on upload.